The Air Conditioning and Mechanical Contractors' Association of Australia Limited (AMCA Australia) is accredited as a Registered Training Organisation (RTO Code 5139) by the Australian Skills Quality Authority (ASQA).

AMCA provides a safe, inclusive, and culturally respectful learning environment for all.

We are committed to ensuring students have all the information they need to make informed decisions about their training and professional development needs.

We encourage current and prospective students to contact the AMCA Training team on 1300 475 615 or via email with any questions.

Important student information

Student Handbook 

Our Student Handbook provides detailed and comprehensive information about the AMCA’s training and education policies and procedures, including:
 
  • Student Code of Conduct
  • Student Support Services
  • Safety Information
  • Legislation
  • Policy
  • Complaints and Appeals
  • Pathways and Qualification
  • Refund and Cancellation Procedure
  • Assessment
  • Student Record Management

Student Portal

Students undertaking accredited training can login to our online Student Portal which allows them to monitor and manage their training progress. 



Complaints and Appeals (Students, Staff and Clients) Procedure

Air Conditioning & Mechanical Contractors Association of Australia Limited (AMCA) has established this procedure to support the 2025 Standards for RTOs. The procedure has been developed and implemented to support and provide clear instruction and guidance to AMCA staff and stakeholders on the handling of complaints and appeals from program participants. 

Complaints and appeals - procedure 

  Complaints and appeals - form

 

Other important documents


Refund request form